Help Center


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Pendulum Clocks (Battery Operated)


1. What if my pendulum stops swinging?

The pendulum is operated by the battery, please check your battery & that it is correctly sitting into the battery holding case - please note heavy duty batteries due to their size may not engage correctly or maintain the engagement in the battery case & therefore may cause malfunctioning of your clock. If required test with a new battery ensuring it is a standard size & charge. Depending on your style of pendulum clock it may have an independent battery which is just for the pendulum or one single battery that runs the clock mechanism as well as the pendulum. In the case of the single battery operating both the clock & pendulum means the battery will need to be replaced more often.

To provide proper pendulum operation, it is also necessary to ensure that the clock is level. Also check that the pendulum is properly located on the pendulum hanger and that the speaker wires are not interfering with the pendulum operation.

If after checking the above your pendulum still does not swing please contact customer service on sales@cobbcoclocks.com who will advise the best course of action.

If your Pendulum Clock is not battery operated i.e. a Mechanical clock Click Here

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Chiming Clocks


1. What if my clock chimes a few minutes before or after the hour?

If the clock chimes more than one minute before or after the proper time, the minute hand should be removed and adjusted. This is done by removing the center pin, gently remove the minute hand and re-apply on the correct time. Place the center pin back into position & gently press down.

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2. What if my Chime starts making abnormal tone & volume sounds instead of its normal sound?

This usually happens when the battery to the chime is beginning to run flat. Simply replace your battery with a standard size & charge battery. - please note heavy duty batteries due to their size may not engage correctly or maintain the engagement in the battery case & therefore may cause malfunctioning of your clock.

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3. What if the Chime stops working?

Firstly check the battery. Please check your battery is correctly sitting into the battery holding case - please note heavy duty batteries due to their size may not engage correctly or maintain the engagement in the battery case & therefore may cause malfunctioning of your chime. If required test with a new battery ensuring it is a standard size & charge.

Secondly, check the wires. There should be 2 wires leading from the chime to the clock mechanism. Ensure the wires are intact and not loose or unattached. If they are loose rejoin by simply twisting together the wire from the chime to the wire from the clock mechanism and then cover with insulation tape.

If the Chime still fails to work please contact customer service on sales@cobbcoclocks.com who will advise the best course of action.

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4. My clock does not chime the right amount of times for the hour, how do I fix it?

Your Chime is pre-set in the factory to chime for 16 hours starting at 6am in the morning and turning off after 9pm in the evening. The number of chimes will coincide with the hour e.g. at 1pm the clock will chime once at 10am it will chime 10 times and so on.

If the number of chimes does not match the hour you need to adjust the chime to match the hour. You do this by simply pressing the red button located on the chime box at the back of your clock. Each time you press the red button the chime will advance one hour - keep pressing the red button until you have the correct number of chimes to match the hour.

Please note your chime will sound when you hit the red button for each hour - it will not sound however between the 10pm and the 5am when the chime is set to turn off. This is important to recognize so that you correctly set the chime to the correct hour am or pm. For example at 8am you have set your chime by pressing the red button & you have 8 chimes. However if you have not recognized the blank (no sound) between 10pm & 5am and inadvertently set the chime to 8pm instead of 8am, then in this case the clock would have begun to chime at 6pm & continue to chime throughout the night for the next 13 hours.

If the Chime still fails to sound the correct number of times contact our customer service on sales@cobbcoclocks.com who will advise you on how to set the chime.

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5. Can I turn the Chimes off?

Yes. As the Chime is battery operated and the battery is independent of the clock mechanism & the pendulum, simply remove the battery & the chime will cease working.

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Wall & Mantle Clocks
 


1. What do I do if my clock starts losing time?

Firstly check the battery. Please check your battery is correctly sitting into the battery holding case - please note heavy duty batteries due to their size may not engage correctly or maintain the engagement in the battery case & therefore may cause malfunctioning of your clock. If required test with a new battery ensuring it is a standard size & charge.

Next check the hands. If the hands are touching each other or the glass cover over the face this will cause the clock to lose time. Simply bend the hands back into the correct position ensuring they are not touching and do not touch the glass cover.

If the Clock still fails to work please contact customer service on sales@cobbcoclocks.com who will advise the best course of action.

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2. What if my clock has stopped?

Firstly check the battery. Please check your battery is correctly sitting into the battery holding case - please note heavy duty batteries due to their size may not engage correctly or maintain the engagement in the battery case & therefore may cause malfunctioning of your clock. If required test with a new battery ensuring it is a standard size & charge.


If the Clock still fails to work please contact customer service on sales@cobbcoclocks.com who will advise the best course of action.

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3. My railway clock has begun to tarnish & discolour around the gold surround holding the glass cover in place, how do I clean it?

The railway wall clocks & railway pendulum clocks have a bezel made from solid brass which holds the glass cover in place. Being solid brass it will tarnish over time & discolour. Some people enjoy this "tarnished" look as it makes the clock appear more antique. However you can easily clean the bezel with any brass cleaner (such as Brasso) and it will be restored to a bright "as new" finish.

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4. What if I need a part?

If your purchase is new, is missing a part, and was not in the original carton, contact the location where you purchased the item. This will be the quickest and easiest way to obtain parts that they likely have, but failed to provide.

If your clock is new, is missing a part, and was in the original carton, carefully check the packing material. At Cobb & Co Clocks we take great care to include all parts with every item. If your are confident that the item is missing, contact Cobb & Co Clocks Customer Service on sales@cobbcoclocks.com and advise in detail the part that you need. Have your model number and sales receipt available before you place the call.

If your clock is not new or if a part is damaged and parts are required, contact Cobb & Co Clocks Customer Service on sales@cobbcoclocks.com and advise in detail the part that you need. Have your model number and credit card available before you place the call.

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5. What if the hands are bent?

The clock hands are easily bent. Carefully bend them back to the correct position.

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Mechanical Clocks


1. My mechanical clock keeps stopping, how do I fix it?

Review the instructions for the correct set up your mechanical clock Click Here

Most often the mechanical clock stops because of an adjustment required with the set up. If however you continue to still have problems then follow these steps:

Firstly remove the weight and the pendulum from the clock.

Often the mechanical clock keeps stopping due to being out of balance. It is extremely important for the functioning of your clock that the clock is level vertically (against a wall) and horizontally. If it is not the pendulum will over a short period of time stop.

Now with the pendulum & weight removed ensure your clock is evenly balanced against the wall (vertically) & level across the top (horizontally). Test the clock by starting the small pendulum lever at the back - if your clock is well balanced it should continue swinging. Once you are able to leave it swing for a couple of minutes stop the pendulum lever and replace the pendulum & the weight and restart the clock.

If the clock continues to stop check the gears of the clock are engaging correctly. Do this by starting the clock by swing the pendulum and then look behind the face at the 12 o'clock position. At the top of the gears you should see a small lever rounded inward at each end - check the lever correctly engages the first gear. If it does not, gently bend the end that is not engaging inward until it begins to engage.

If the Clock still fails to work please call customer service on sales@cobbcoclocks.com who will advise the best course of action.

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Time & Tide Clocks 


1. My Time & Tide Clock doesn't seem to keep the right time for my local tides, how do I fix it?

Firstly review the instructions for the correct set up your Time & Tide clock Click Here

The moon is the major cause of the tides. The "lunar day" is the time it takes for the moon to reappear at the same place in the sky which takes 24 hours & 50 minutes. Most places have 2 high tides & 2 low tides each day. The Time & Tide clock is designed so that the red hand rotates once every 12 hours & 25 minutes (twice each lunar day).

Your Time & Tide clock stays in exact step with the moon however there are many other factors that can make the day to day tides a little earlier or later than the tide clock shows.

To minimize any variation between your local tide time & your clock we suggest you insert a AA battery into the clock on the day of a full moon at exactly the time of the high tide according to local tide times and with the red hand pointing to high tide. This way our clock will stay in step with the moon indefinitely.

The sun also affects the tides however it has kess than ½ the influence of the moon. When the sun, moon & earth are lined up, as they are at the time of a new moon and full moon, their influences combine and high tide is higher than normal and low tide is lower than normal. When the sun & moon are at right angles, as they are at the 1st quarter and 4th quarter of the moon, the sun cancels some of the moons effect and the range of the tide is smaller than usual. Also at these times the sun will make the tides somewhat earlier or later than average. This is why it is important to set your Time & Tide Clock on the day of the full moon as the moon has the dominating effect on the tides with the sun throwing the times off slightly in the middle of a lunar cycle.

There are actually 2 tidal cycles: a twice daily cycle & a once daily cycle. On a tide when the 2 cycles help each other, high tides will be higher and low tides lower. On the next tide where they conflict, the tidal ranges will be smaller. The relative strength of these 2 cycles varies from week to week and also varies from one place to another.

Abnormal atmospheric pressure can temporarily affect the time & height of the tides. The difference of 1 inch in barometric pressure will cause a 1 foot difference in sea level. Both these effects will change the times of a low & high tides as well. Tides in lower portions of rivers will be affected by changing volume of river flow.

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Barometers 


1. How do I set my barometer?

Firstly get your local barometric pressure, you will need this reading to correctly calobrate your barometer. You may obtain your local reading by contacting the Bureau of Meteorology or to check it online Click here

Then simply follow the instructions for setting your barometer Click Here

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2. My barometer needle doesn't seem to move?

The Cobb & Co barometers work on a spring mechanism. Sometimes the spring can get a little tight and need to be freed up, you do this by simply tapping gently on the glass, you should notice the black needle move immediately.

If the black needle continues to appear to be stuck use a small screw driver and adjust the black needle by turning the screw 1 and ½ turns to the left and then the right, do this repeatedly 4 or 5 times to help free up the spring. Then calobrate your barometer per the instructions Click Here

Once calobrated ensure your indicator needle (the gold needle) is turned so that it sits over the black needle. Leave for 3 days regularly checking every 12 hours by tapping gently on the glass to see if there is any movement.

For more accurate readings keep your barometer close to the outside air flow - best results are obtained next to open windows and doorways leading to outside.

If the problem persists please contact our customer service on sales@cobbcoclocks.com so we can advise the best course of action.

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LIFETIME GUARANTEE


1. What does the lifetime guarantee cover?

The Lifetime guarantee covers all labour and parts to repair your clock for manufacturing defects only. We do ask you send the clock to us under the terms & conditions of the lifetime guarantee which includes paying for the return postage to you by including a cheque or money order for the same amount it cost you to send the parcel to us.

It does not cover breakages such as broken glass or damaged bezels and so on.

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2. How long does the lifetime guarantee last?

The Lifetime guarantee stays with the original purchaser of the clock. It is not transferable & for this reason you must keep the original proof of purchase and register your product. Click here to register your product now.

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